Apply for Water Direct

You may be eligible for Water Direct if you live in a household property, receive your water and/or sewerage services from us and you or someone else responsible for paying the bills receive benefit(s). To qualify:

• you will need to be more than £50 in arrears
• you need to have two failed payment arrangements or a debt recovery reminder
• you or someone in your household must receive at least one of the following benefits:

• Income Support
• Jobseeker's Allowance
• Employment & Support Allowance
• Universal Credit
• Pension Credit

To complete this application you will need:

• your personal details
• the details of the person receiving benefits (if not you)
• date of birth and National Insurance number of the person receiving benefits
• the type of benefit(s) being received.

For any queries about completing the form call 0345 600 3 600 (Monday to Friday, 8am to 8pm; Saturday, 8am to 2pm) or email customer.services@wessexwater.co.uk .

Please note that fields marked with an asterisk (*) are mandatory.