Discount for customers receiving pension credit

We offer a bill discount of around 20% to customers who receive pension credit or the state pension is your only income. You may qualify if:

  • you receive water and/or sewerage services from us
  • and
  • everyone in your household who is over 18 years old receives pension credit.

To apply for this discount online you will need:

  • your date of birth and National Insurance number
  • to be able to upload evidence of your entitlement to pension credit or that state pension is your only form of income to support your application.

If you are unsure whether you receive pension credit or if you need to obtain a letter as proof of your entitlement, please call the pension centre on 0345 606 0265 or visit to look up your nearest branch. Your local Age UK may also be able to check if you’re entitled to pension credit.

For any queries about completing the form call 0345 600 3 600 (Monday to Friday, 8am to 8pm; Saturday 8am to 2pm) or email

Please note that fields marked with an asterisk (*) are mandatory.


You will need to upload a copy of your Pension Credit entitlement statement or notification to complete this form.
If you are unable to do this please download a copy of the form ( ) and return it to us along with a copy of your statement or notification