If your enquiry is about your bill or your account with us, we'll reply within five working days.
If your enquiry is about your water supply or sewerage we will try and reply to your email within one day but some enquiries need further investigation.
For any other query, we'll get back to you in no more than ten working days.
If you wish to notify us that you have changed address, please use our online moving form.
To view your bills online, sign up to our eBilling service.
If you need our urgent help or have concerns about your bill or the services we provide, please call us so we can help you straight away on:
Billing: 0345 600 3 600
Operations: 0345 600 4 600